Order Help

Making an online order

While browsing this website, select the products you wish to buy then add them to your basket. When you have finished shopping click "Checkout" on the 'Basket' page in the top right corner and follow the onscreen instructions. We use Sage Pay as our trusted payment operator to complete all transactions which is the best way to take your payment details safely and promptly.

Making a purchase by telephone

We do recommend shopping online however if you would prefer to make a purchase over the telephone then just browse the site and note the reference numbers of the products you wish to buy. Read the Terms and Conditions of Sale by clicking on the link at the bottom of any page of the website, and then call our Customer Services team who will take your order by telephone. The number is 0800 3423180

We will ask for a few details before we accept your order, please have your payment card ready. We accept payment by Visa, Mastercard, Maestro, Cirrus and Solo. All transactions are processed in Pounds Sterling. Please note that we only deliver to the UK. An order made over the phone can only be delivered to the bill payers address.

If making an order by telephone, you will be asked by the customer service advisor if you wish for the item to be gift-wrapped for free. Please note due to a high volume of sales and the need to check stock availability we may need to take down your contact details and give you a call back at the next possible availability. This is normally within the hour.

VAT and other taxes

All product prices shown on the Hugh Rice website are inclusive of United Kingdom-rated VAT at the applicable rate from time to time. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.