Service and Design at Hugh Rice

The workshop has always been at the heart of Hugh Rice. We were established in 1971 as a clock and watch repairers by founder Hugh. In 1974 his brother Mike joined him as an apprentice jeweller, and we have been providing a vast range of services for jewellery and watches ever since.

With over 40 years of experience, our expert Service and Design team provide the following services:

Jewellery cleaning
Watch cleaning
Jewellery restoration
Watch batteries
Watch pressure testing
Watch servicing
Jewellery repairs
Watch repairs
Scrap gold purchases
Part exchanges
Bespoke designs

Bespoke designs are a real passion for our Service and Design teams. For four decades we’ve produced unique and personal pieces from brand new exclusive designs to reworked family heirlooms and re-imagined sentimental pieces.

Designed by you
Created by Hugh Rice

To ensure the highest quality craftsmanship, we’ve recently invested in state-of-the-art design software to help bring your jewellery vision to life. No notion is too ambitious for our team and we relish the challenge of any creation. With a Service and Design Centre in both our St Stephens and Harrogate stores, we’re ready to create the jewellery of your dreams in your personal bespoke journey.

The journey starts with design. Join our designers for a free consultation; sit down and let them realise your thoughts on paper in a hand-drawn sketch.

Next, we create. Leave your design with us and we’ll build a 3D model using in-house computer design software, tweaking every last detail to your liking.

Then, we model. Your design is brought to life as a wax model. See and feel your creation, and with your approval we can finalise the design.

From there, we cast. Your 3D design is cast in the metal of your choosing and delivered to us ready for finishing.

Finally, we finish. Stones are set and metal is polished as our jeweller’s hand-finish and quality-check your design in our on-site workshop.

Consultation is free, contact either Alex ( in St Stephens or Deborah ( in Harrogate to book an appointment or if you have any questions.

For all other service enquiries, please contact your nearest store:


St Stephens - Hull
01482 329449
01423 568932
01482 868654