Delivery & FAQ

How much does delivery cost?

Orders under £75 - £2.95
Royal Mail Tracked 24
Orders will arrive within 1-3 working days from dispatch.

Orders £75 and over – FREE
Royal Mail Tracked 24
Orders will arrive within 1-3 working days from dispatch.

Orders under £200 - £5.95
Royal Mail Special Delivery
Orders placed before 12pm will arrive the next working day. Orders placed after 12pm will arrive within 1-2 working days.

Orders £200 and over - FREE
Royal Mail Special Delivery
Orders placed before 12pm will arrive the next working day. Orders placed after 12pm will arrive within 1-2 working days.

Can I collect my order?

Yes, you have two options to collect.

Orders can be collected from either of our Hugh Rice stores in Hull and Harrogate, or our two Luxe stores in Beverley and Wakefield, free of charge. Simply select one of these stores for collection when placing your order.

Alternatively, you can choose to have your order delivered to any of our HubBox secure collection points at convenient locations nationwide. Enter your postcode when placing your order to find your nearest collection point.

Orders will be ready to collect within 1-3 working days; we will send you an email when your order is ready. Please ensure that you bring proof of identification with you when you visit the store to collect your order.

Please note: Click and Collect orders are not eligible for finance. Orders over £1000 are not eligible for Click and Collect.

How long will delivery take?

We aim to process and dispatch orders within two working days.

We will send the majority of parcels via Royal Mail Tracked 24 service or Special Delivery. Tracked 24 is tracked in 5 locations, does not require a signature and is 97% guaranteed to arrive within 24 hours. We are not able to follow special instructions e.g. ‘Leave in Porch'. When the above services are not available we will send parcels Royal Mail 1st Class Recorded Signed For.

We will always try our best to fulfil all of our customers’ needs and meet the quoted time scales above, however during bank holidays and extremely busy times for ourselves and the Royal Mail this may occasionally result in a slight delay.

Will I be able to track my order?

With Royal Mail Tracked 24 your parcel will be scanned and tracked in 5 locations, and you will be informed be the Royal Mail regarding its progress on its way. You can track your parcel by following this link and inputting the tracking number provided by the Royal Mail

Do you send PANDORA items in PANDORA boxes, packaging and PANDORA bags?

When available all PANDORA items will be individually boxed and dispatched with a PANDORA bag. Only on very rare occasions do we run out of PANDORA boxes or bags but during these times boxes will be replaced for genuine PANDORA pouches. Please note all sale items will be sent in a PANDORA pouch.

Smartwatch & Activity Tracker Orders

Please note our smartwatch and activity tracker range will arrive in a sealed cellophane wrapper, once the seal is broken your watch is no longer eligible for a refund, unless faulty. For full smartwatch and activity tracker returns terms and conditions click here.

I live outside the UK can I purchase a gift for a friend or relative in the UK?

Yes, orders can be placed from most countries outside the UK providing the delivery address is within the UK. We are unable to deliver to any addresses outside of the UK.

Can I have my order delivered to a different address than my own?

Orders can be delivered to addresses other than the bill payers at our discretion. You will be provided with the opportunity to enter a different shipping address during the checkout process.

Do you sell authentic products/genuine PANDORA?

We are an authorised retailer for all brands we stock, including PANDORA. We have 14 bricks and mortar stores, including 10 PANDORA franchise stores. Shop online or visit our Store Locator Page to find a store near you.

How do I return my order?

You can return your order within 30 days from date of purchase for a full refund or exchange of unwanted or damaged goods. Items must be returned in their original condition using the Royal Mail Tracked Returns service. Please include a copy of your invoice and a reason for return within the parcel. You should receive a pre-paid label with your delivery, however if this is something you need to replace please visit the Royal Mail website where you will be able to create a new label

For reasons of hygiene and public health, you may not return or cancel your order for any jewellery which passes through the skin (such as earrings) once they have been dispatched. Nothing in this term and condition is intended to affect any statutory rights you may have as a consumer.

For full Returns Terms & Conditions click here.