Hugh Rice Limited (herein ‘we’ or ‘us’ or ‘our’ or ‘the Company’) process personal information in accordance with this privacy notice, and any published supplemental privacy notices within the Company e.g., HR related data processing, in compliance with the relevant United Kingdom data protection laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.
This primary privacy notice applies equally to all brands and companies under Hugh Rice (Holdings) Ltd including, Hugh Rice Limited, Hugh Rice (Whitefriargate) Limited, Hugh Rice, Hugh Rice Jewellers, and Hugh Rice The Jewellers, Hugh Rice Beverly, and Luxe by Hugh Rice.
The Company’s registered office is at 48 Queen Street, Hull, United Kingdom, HU1 1UU, and we are a company registered in England and Wales under company number 02065159. We are registered on the Information Commissioner's Office Register; registration number Z5312457, and act as the data controller when processing your personal data. We have an appointed ‘responsible person’ whose role is for the oversight of, and compliance with, data protection law, and they can be contacted via email@example.com, or by telephone using 01482 211233 and asking for the ‘responsible person for data protection’, or you can address your letter post, FAO the Data Protection Responsible Person, Hugh Rice Limited, Vittoria House, 48 Queen Street, Hull, HU1 1UU.
Information that we collect
We process your personal information to meet our legal, statutory, and contractual obligations, and to provide you with our products and services, or when you are applying to us about employment. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this, the Company privacy notice.
The personal data that we may collect and process, include and may not be limited to:
Personal data processed as part of the Company’s functions and processes, but may not be limited to:
- Name, gender (should you choose to give it), birth dates, etc. (relating to customers, staff, career applicants, etc.)
- Personal identifiers, e.g., National Insurance number, work IDs, etc. (relating to staff, applicants, etc.)
- Home address and personal contact information, phone, email, etc. (relating to customers, staff, applicants, etc.)
- Business contact and email details, phone, email, etc. (relating to suppliers, service providers, business connections, etc.)
We collect information in the following ways:
When purchasing products and services in our shops, face-to-face, or online at our website; via online enquiry forms on our website; via our Live Chat Application; via emailed enquiries; via career applications; via general correspondence; via telephone enquiries, via supplier due diligence and contract management.
How we use your personal data
We take your data privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law, or as per any of our published lawful purposes below. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- We collect and store your personal data when responding to your enquiry via our website, through social media, the telephone or in person, or via our Live Chat Application.
- We collect and store your personal data in providing our products and/or services and when responding to enquiries relating to these.
- We collect and store your personal data a part of any career application or fulfilling a contract with you as a contractor working with us or as an employee of the company.
- We collect and store your personal data as part of our legal obligation for business accounting and taxation purposes.
- We collect and process your personal data as part of our security processes, checks, crime prevention measures, etc., which includes the use of CCTV.
- We collect, process, and analyse your personal data when you visit and move around our website (see Cookies below to understand and control this).
- Some of our partners technologies and third-party vendors may collect and process your personal data as you move around our website (see Cookies below to understand and control this).
We may occasionally send you marketing information where we have assessed that it is beneficial to you as a client, and/or in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests and in all cases, you will have the clear ability to opt-out of future marketing contact.
You have the right to access any personal information that we process about you and to request information about:
- What personal data we hold about you.
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients to whom the personal data has/will be disclosed.
- How long we intend to store your personal data for.
- Where we did not collect the data directly from you, information about the source of that data.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent other than for the purposes specified in this notice or where there is a legal requirement. We use some third parties to provide the services to our business functions that enable us to deliver our services to you.
All third-party processors acting on our behalf only process or access your data in accordance with instructions from us, and comply fully with this privacy notice, data protection law and any other appropriate confidentiality and security measures.
These third parties may include our legal and accountancy professionals, our network and infrastructure support providers, and our contractors supporting our systems development and programming, and where these parties are required to access personal data, they will do so under a legal contract or an agreement known as a Data Processing Agreement, depending upon their contractual status.
Other third parties who may have access to your personal data include Google and other third-party application providers such as Live Chat.
We take your data privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of information security measures in place, including but not limited to:
- SSL, TLS, encryptions, pseudonymisation, restricted access, network authentication, firewalls, anti-virus/malware etc.
- Two-factor authentication (O365).
- Data is encrypted at rest and in transit.
Transfers outside the United Kingdom
Personal data of United Kingdom data subjects is protected by the United Kingdom General Data Protection Regulation (UK GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.
The Company makes use of limited data services and data processors who support our operations, that are base in countries outside the UK including the European Union (EU) and the United States of America (USA). Transfers of personal data to service providers base in the USA, are done so under Standard Contractual Clauses (SCC) as permitted in such cases under UK data protection law. Also, transfers to EU based processors (servers), are permitted under UK data protection law on the basis of Adequacy.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our products/services or respond to your enquiries, we will not be able to offer some or all our products/services without it.
How Long we Keep your Data
We only retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. As an example, we are required under United Kingdom tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years plus the current year, after which time it will be destroyed.
Where you have explicitly consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Lodging A Complaint
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).
To contact the Company or any of the Group Companies:
- Postal contact: FAO the Data Protection Responsible Person, Hugh Rice Limited, Vittoria House, 48 Queen Street, Hull, HU1 1UU.
- Telephone: 01482 211233 and asking for the ’responsible person for data protection’.
- Email: firstname.lastname@example.org
To contact the Information Commissioner’s Office:
- Postal contact: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
- Fax: 01625 524 510
- Website Complaint Submission: https://ico.org.uk/concerns/handling/
The Company is permitted under data protection law to place cookies on your device that are essential and / or necessary for the function of our website, without seeking explicit consent however, we must explain to you what they are and what they do. These can be identified in the Cookie list below which are placed when visiting our website, as Functional and / or Necessary.
Data protection law also permits us to place other cookies that assist in enhancing the performance of our website, such as analytical, and tracking cookies however, before these can be placed, we must seek your explicit consent and provide you with the opportunity to allow or decline the placing of these cookies. This is why you were / are being told about these cookies in our small Pop-Up when you first visit our website.
Cookies are widely used to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies, you may find this affects your ability to use certain parts of our website or services. For more independent information about cookies visit https://www.aboutcookies.org
|Cookie Name||Domain / Owner||Type||Duration||Description|
|JSESSIONID||Functional||session||General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.|
|__lc_cid||Livechat||Functional||2 years||This is an essential cookie for the website live chat box to function properly|
|__lc_cst||Livechat||Functional||2 years||This cookie is used for the website live chat box to function properly|
|__oauth_redirect_detector||Livechat||Functional||1 year 19 days 15 hours 11 minutes||This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality.|
|nostojs||Nosto||Functional||4 years||To validate that Nosto is technically able to read and write cookies to the device.|
|_cs_c||Rolex||Functional||13 months||This cookie is used by ContentSquare to save the user consent to be tracked|
|_cs_id||Rolex||Functional||13 months||This cookie contains ContentSquare’s user identifier.|
|s_dayssincelastvisit||Rolex||Functional||1 year||Determines the number of days since a user last visited the site.|
|s_ecid||Rolex||Functional||2 years||This cookie stores Experience Cloud Solutions customer ID.|
|demdex||Rolex||Functional||6 months||This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.|
|dpm||Rolex||Functional||11 years||Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.|
|ku1-sid||Klarna||Essential||session||First party cookie containing visitor identifier used for the payment method Klarna to function. ku1-sid contains a session id for the communication with Klarna.|
|ku1-vid||Klarna||Essential||1 year 5 months||First party cookie containing session id used for caching purposes. It is used for the payment method Klarna to function. ku1-vid contains a visitor identifier for the communication with Klarna.|
|Hitachi-paybyfinance||Hitachi||Essential||4 hours||payment cookie|
|form_key||Magento||Essential||4 hours / 1 day||A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).|
|PHPSESSID||Magento||Essential||4 hours||This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.|
|mage-cache-sessid||Magento||Essential||4 hours||The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.|
|mage-cache-storage-section-invalidation||Magento||Essential||4 hours||Forces local storage of specific content sections that should be invalidated.|
|mage-cache-storage||Magento||Essential||4 hours||Local storage of visitor-specific content that enables ecommerce functions.|
|mage-messages||Magento||Essential||4 hours||Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.|
|product_data_storage||Magento||Essential||4 hours||Stores configuration for product data related to Recently Viewed / Compared Products.|
|recently_compared_product||Magento||Essential||4 hours||Stores product IDs of recently compared products.|
|recently_compared_product_previous||Magento||Essential||4 hours||Stores product IDs of previously compared products for easy navigation.|
|recently_viewed_product||Magento||Essential||4 hours||Stores product IDs of recently viewed products for easy navigation|
|recently_viewed_product_previous||Magento||Essential||4 hours||Stores product IDs of previously compared products for easy navigation.|
|guest-view||Magento||Essential||session||Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.|
|login_redirect||Magento||Essential||session||Preserves the destination page that was loading before the customer was directed to log in. A login redirect is used with the mini cart for logged-in customers if the Display Mini Cart configuration option is set to Yes.|
|stf||Magento||Essential||session||Records the time messages are sent by the SendFriend (Email a Friend) module.|
|X-Magento-Vary||Magento||Essential||forever||Configuration setting that improves performance when using Varnish static content caching.|
|persistent_shopping_cart||Magento||Essential||1 year||Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.|
|private_content_version||Magento||Essential||1 year||Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.|
|section_data_ids||Magento||Essential||session||Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.|
|store||Magento||Essential||1 year||Tracks the specific store view / locale selected by the shopper.|
|2c.cld||Nosto||Analytics||4 years||This cookie is set by the provider Nosto.com (http://nosto.com/). This cookie is used to identify the browsers between users visits to the website.|
|2c.dc||Nosto||Analytics||4 years||nosto.itemsAddedToCart - Nosto - found on cart page (/checkout/cart)|
|_gcl_au||Google AdSense||Analytics||3 months||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. (https://policies.google.com/technologies/cookies?hl=en-GB)|
|_ga||Google Analytics||Analytics||2 years||Calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gid||Google Analytics||Analytics||1 day||Stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_gat_UA-18445397-1||Google Analytics and Google Tag Manager||Analytics||1 minute||Allows website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.|
|_hjFirstSeen||Hotjar||Analytics||30 minutes||Sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.|
|_hjIncludedInSessionSample||Hotjar||Analytics||2 minutes||Sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.|
|_hjIncludedInPageviewSample||Hotjar||Analytics||2 minutes||Sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.|
|_hjAbsoluteSessionInProgress||Hotjar||Analytics||30 minutes||Sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.|
|_hjTLDTest||Hotjar||Analytics||session||To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.|
|_hjSessionUser_1437880||Hotjar||Analytics||1 year||Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID|
|_hjSession_1437880||Hotjar||Analytics||30 minutes||Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.|
|wp_customerGroup||WeltPixel||Analytics||1 year||Comes from WeltPixel module for Google Analytics|
|wp_customerId||WeltPixel||Analytics||1 year||WeltPixel module for Google Analytics|
|_cs_mk_aa||Analytics||30 minutes||This cookie is used for Adobe Analytics integration. It stores the value of the csMatchingKey which is a random number plus|
|_cs_s||Rolex||Analytics||30 minutes||This cookie contains the number of page views within the running session for ContentSquare Solution.|
|AMCV_1FE034B8527850350A490D44%40AdobeOrg||Rolex||Analytics||2 years||This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.|
|AMCVS_1FE034B8527850350A490D44%40AdobeOrg||Rolex||Analytics||2 years||This cookie is used to set and store a unique visitor ID which is used across Experience Cloud Solutions. This ID helps to recognize the user.|
|test_cookie||Doubleclick||Advertisement||15 minutes||The test_cookie is set by http://doubleclick.net and is used to determine if the user's browser supports cookies.|
|IDE||Doubleclick||Advertisement||1 year||Carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.|
|_fbp||Advertisement||3 months||This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.|
|fr||Advertisement||3 months||Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.|
|NOSTO_SESSION||Nosto||Advertisement||8 hours||This cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency.|
|NOSTO_ERRORS||Nosto||Advertisement||past||Nosto cookie to track customer page impressions and offer an improved customer experience|
|NOSTO_FLASH||Nosto||Advertisement||past||Nosto cookie to track customer page impressions and offer an improved customer experience|