Orders

How do I place an order online?

We’ve made ordering online as simple as possible. Just follow these steps:

1. Browse and select the item you'd like to purchase.
2. Add the item to your Basket.
3. Once you're ready, proceed to Checkout.
4. Follow the on-screen instructions to complete your order.

How can I pay for my order?

All transactions are processed in Pounds Sterling (£). You can pay using:

• Credit or debit card
• We accept Visa, Mastercard, Maestro, Cirrus, and Solo. All payments are processed securely via MyOpayo - a trusted provider used by over 50,000 businesses.
• PayPal
• PayPal is available for fast, secure checkout and is trusted by over 17 million businesses worldwide.
• V12 Personal Finance
• We offer finance options through V12 Personal Finance. Please visit our Finance page for more details.

When will my order be dispatched?

• Royal Mail Express Delivery (orders before 12pm, Mon–Fri): Dispatched same working day, delivered next working day.
• All other orders: Dispatched the next working day.

Note Some Engagement rings may take 3–5 weeks, and wedding rings up to 2 weeks to dispatch due to their made-to-order nature. Please contact us at [email protected] or 0800 012 9677 if you require a faster delivery and we will always try to accommodate where possible.

During sales, busy periods, or bank holidays, additional processing time may be required. We’ll keep you updated on any delays.

Please see ‘Delivery’ below for more information

 

Can I order by telephone?

Yes, although we recommend ordering online for your security and ours. If you prefer to order by phone:

1. Note the product reference numbers.
2. Review our Terms and Conditions
3. Have your payment card ready.
4. Call our customer service team on 0800 012 9677.

Please note:

• Telephone orders must be under £100.
• Delivery is only available to the billing address.
• Due to high call volumes, we may need to call you back (usually within the hour).

Is VAT included in the prices?

Yes, all prices include VAT (where applicable). If the VAT rate changes between order and delivery, we’ll adjust the price unless you've already paid in full.

International customers are responsible for any import duties or taxes applicable in the destination country.

 

Delivery

What delivery options do you offer?

We offer the following delivery services:

Royal Mail Tracked Delivery (1–3 working days)

• Orders under £200 are FREE
• Tracked at 5 points, no signature required. 97% arrive within 24 hours.

Royal Mail Express Delivery (1-2 working days)

• Orders under £200 £5.95
• Orders over £200 are FREE
• Guaranteed before 1pm*, signature required.

Can I leave delivery instructions?

Unfortunately, we cannot guarantee that we can follow specific delivery instructions, however will always try to accommodate where possible. For any concerns, contact us at [email protected] or 0800 012 9677.

 

How do I track my order?

We aim to keep you updated at every stage:

1. You’ll receive an order confirmation via email.
2. A dispatch confirmation will follow once your order ships.
3. Royal Mail will email or text tracking details. Track your order here

Can I order from abroad for UK delivery?

Yes - we accept international orders with delivery addresses within the UK. However, we do not ship outside the UK.

 

Can I have my order delivered to a different address than my own?

Yes, you can enter a different shipping address at checkout.

Exceptions If using Finance or telephone order, the order must be delivered to the billing address for security reasons.

 

Can I have my order gift wrapped?

Yes! We offer complimentary gift wrapping on eligible items. You can also add a personal message to be handwritten on a gift tag or request a blank tag. Gift wrap availability is shown on each product page.

 

Will I receive official brand packaging?

Yes. As authorised retailers of all the brands we stock, we dispatch orders with official brand packaging.

 

Returns

Can I return my order?

Yes, returns are accepted within 30 days of receipt, provided items are unworn and in original packaging.

Exclusions:

• Gift cards
• Personalised or bespoke items (unless faulty)
• Earrings and cleaning products (for hygiene reasons)
• Opened smartwatches or activity trackers (unless faulty)

Refunds are issued to the original payment method within 5 days of it arriving back to us. This does not affect your statutory rights. Please read our full Returns Policy.

Note Items must be packaged exactly as received — e.g., watches on cushions, jewellery secured in original packaging.

 

How do I return my order?

1. Complete the returns form provided, or include a note with your name, order number, and reason for return.
2. Repackage the item securely - original packaging is ideal.
3. Attach the pre-paid label included, or create a new one at Royal Mail Returns.

Note the tracking number. Drop the parcel at your local Post Office or arrange collection online. Once we receive your return, we’ll process it within 5 working days.

 

How do I return an item for repair?

Follow the return steps above. Instead of a returns form, include a note describing the fault. We recommend contacting us first, as repair times vary by brand and issue. You can also return items to any of our stores for repair.

 

Rolex Certified Pre-Owned returns

To return a Rolex Certified Pre-Owned watch:

1. Call 0800 012 9677 or email [email protected] to notify us before returning.
2. Returns must be fully insured and sent at your expense.
3. Include a covering letter with your contact details and return instructions.

Refunds are issued after authentication by our Rolex service centre. Processing may take additional time.