Why Hugh Rice?

Winning Experience

We are recipients of Retail Jeweller’s Independent Retailer of The Year Award for a reason; over the past 40 years we’ve helped thousands of our customers pop the question, say ‘I do’ and find the perfect timepiece. Our colleagues genuinely care about you; we’ll get to know you personally and use our expert knowledge to find exactly what will delight you.

Click here to learn about our history…


Professional Expertise

We pride ourselves on professional development, with colleagues from every level of the business receiving professional training; we are delighted to count two Fellows of the Gemmological Association (FGA) and a further seven Diamond Members of the Gemmological Association (DGA) in various positions throughout the company. In addition, more than thirty colleagues are qualified by the National Association of Jewellers JET program.

For expert advice on watches and jewellery, have a look at our knowledge bank here...


Trusted by You

Instilled in us for over four decades, we pride ourselves on a very high standard of customer service. We believe in being honest and open, and we give every customer the opportunity to rate our products and service.

Our Trustpilot reviews speak for themselves...Click here to view


Secure and Safe

You can rest assured that our website is secure. At the top of your browser, next to the search bar, you’ll see a padlock which authenticates our website as having a secure connection, protecting your information. In addition, we also provide secure and trusted payment methods including credit/debit card payment through SagePay, and payment via PayPal and Novuna Personal Finance.

For more information on orders click here…


Official Stockists

We carefully select our product offering to ensure we stock only the most popular and highest-quality brands from across the globe. As official stockists of Swiss watch manufacturers Rolex, TUDOR, Omega, Breitling, TAG Heuer and more, as well as jewellery designers including Mikimoto and Chopard, you can be assured that our products are genuine and delivered in authentic packaging with any official documentation provided to us.

See our full brand list here…


Service and Design

Our stores house our very own Service and Design departments who offer a wide range of services for both watches and jewellery, including cleaning, repairs, valuations, watch batteries and pressure testing. Our talented jewellers and experienced watch technicians are happy to share their knowledge and provide a professional service for any query.

The department also provide bespoke designs, for when you can’t quite find what you’re looking for. Feel free to enquire about your personal design at bespoke@hughrice.co.uk for further details.

For a full list of services click here…


Unrivalled Aftercare

We provide complimentary lifetime cleaning service. If you purchased it from us, you can bring it into one of our stores, or post it back to us to be cleaned and polished whenever required.

In addition, we provide complimentary bracelet alteration for any watch purchased from us; if you ever need your watch strap made bigger or smaller, bring it to one of our stores or post it back to us and we’ll do the rest.


Here to Help

Our teams are always on hand to answer any questions about your purchase, please feel free to get in touch via phone (0800 342 3180), email (info@hughrice.co.uk) or using our LiveChat.


Quick and Easy Delivery

We offer 3 simple delivery options:

Standard              1-3 working days

Express                1-2 working days

Click and Collect  1-3 working days.

Here at Hugh Rice you will always get Standard for free, spend over £200 and Express is free.

Please click here to see our Delivery and Returns guide for more information…


Hugh Rice Anywhere

We have stores in Hull, Harrogate and Beverley, and our website is optimised for laptop, tablet and mobile browsing, so whenever you shop with us, you know you’ll receive the same first-class experience.

Find our stores here…


Spread the Cost

We’re proud to be partnered with Novuna Personal Finance and offer a fantastic range of finance options for when you want to spread the cost. With Interest Free and Classic Credit options available, there’s sure to be a payment choice that’s perfect for you.

See full details here…